Employee training and development in the hospitality industry

The hospitality industry is known for its high employee churn, with an annual turnover rate of 73.8% in the UK and over 6% of staff leaving posts every month. However, our recent research found that focusing on employee training, development, and engagement could be the antidote.

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Top staff training priorities in the hospitality industry

In our survey, 100% of respondents have some responsibility for hospitality staff training in their organisation. A large portion (43.75%) works actively in staff training, while others have decision-making power (31.25%) or budget responsibilities (10.42%).

Compliance and practical training needs

Compliance remains essential across the hospitality industry, with 66.67% of respondents choosing to train staff with ready-made online compliance training programs and courses. While a significant portion also creates internal training programs and courses, both online and in-person, it’s clear that there’s a growing reliance on digital solutions to do the heavy lifting.

When asked about the top hospitality courses they’d like to see from providers, the responses indicated a mix of practical and forward-thinking needs. Courses on food safety and hygiene (20%) and preventing food waste (23.33%) ranked highly, while diversity, equity, and inclusion (DEI) training (36.67%) and people skills training for managers (43.33%) highlight a focus on creating inclusive, supportive, and welcoming work environments. These priorities emphasise the essential skills in the hospitality industry needed to meet regulatory standards and develop stronger leadership, better team dynamics, and improved customer satisfaction delivery.

Why choose Lingio’s frontline training platform?

Training that keeps staff at work

Never hassle with scheduling time for employees to complete training again. Train employees directly on their mobile phones on the go. Our short gamified courses keep employees engaged and eager to keep learning.

Reduce time spent on creating courses with AI

Let AI create and customise courses for your needs, saving weeks of time. Upload your own training material to Lingio's AI Course Creator or use one of our editable templates from the Course Library.