Equip your team with essential customer service skills through our introductory mobile-based course. This training module guides your employees from making great first impressions to effectively handling customer complaints. Enhance teamwork abilities and ensure consistent delivery of excellent customer service.
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starter course kit
Hospitality courses
Customer service in hospitality 1
Customer service in hospitality 2
Deepen your team’s customer service skills through our interactive mobile-based course. This training module delves into resolving complex complaints, improving communication, and building strong customer relationships. Enhance your team's performance and customer satisfaction with practical, easy-to-follow techniques.
Food safety
Secure your team’s knowledge to control and prevent food contamination and food poisoning through our comprehensive mobile course. Employees will learn their crucial role in ensuring food safety and practice implementing essential actions. Ideal for front-of-house staff or occasional food handlers, this course keeps your team engaged and committed to maintaining high food safety standards.
Coming soon
Food hygiene
Employees will learn to identify safety risks and understand the causes of food contamination and poisoning. They will practice essential control measures and refine prevention and cleaning techniques to maintain clean and safe kitchens. This course is ideal for anyone involved in preparing, cooking, and storing food.
Coming soon
Food allergens
Employees will learn the essential skills to handle common allergens like peanuts and gluten, ensuring guest safety. They will practice important conversations about allergens with guests and learn to effectively inform them about cross-contact controls. Ideal for all food service staff, this course ensures your team is prepared to maintain the highest safety standards at all times.
Coming soon
Fire awareness & safety
Employees will learn the critical skills to identify fire hazards, understand fire prevention techniques, and respond effectively in an emergency. They will learn how to use fire safety equipment and the proper evacuation procedures. This course, which is applicable to all staff members, ensures your team is always ready to handle fire-related emergencies with confidence and competence.
Coming soon
Working in a kitchen
Employees will gain the essential skills needed to work effectively in a kitchen. They will learn how to understand the structure of a basic kitchen and practice safe methods of working, including handling different types of knives. Ideal for all kitchen staff, this course ensures that your team knows how to work safely and effectively in a kitchen environment.
Coming soon
UK data protection
Employees will learn the essential principles of UK data protection, including understanding GDPR, recognising data breaches, and implementing best practices for data security. They will practice safeguarding personal data and ensuring compliance with legal requirements. Ideal for all staff members handling sensitive information, this course equips your team to uphold the highest standards of data protection and privacy.
Coming soon
First aid
Employees will learn the importance of swift and effective responses in the first few minutes of an accident or emergency. They will gain an understanding of how to safeguard the workplace and be guided through basic emergency first-aid response procedures. Required for all staff, this course ensures your team knows how to effectively provide first aid during emergencies, which could save lives.
Coming soon
Anti modern slavery
Equip your team with essential knowledge of modern slavery and human trafficking. Employees will learn to recognise the signs of modern slavery and understand the actions needed to deter it. This course is designed to raise awareness and ensure your team is prepared to identify and address these critical issues, helping to maintain a safe and ethical workplace.
Coming soon
Diversity, equity and inclusion
Employees will learn about The Equality Act 2010, which bans unjust treatment and promotes equal opportunities and diversity. This course helps staff understand what constitutes discrimination and how to embed equality principles in their day-to-day work. Suitable for all staff, regardless of experience or seniority, this course ensures your team is prepared to foster an inclusive and respectful workplace.
Coming soon
PCI data security standards
Employees will learn to identify common security features and understand various card processing systems used to protect guests from fraud and theft. They will become adept at recognising different fraudulent methods for accessing cardholder data and practising following the correct procedures to secure data. Additionally, they will learn what actions to take in the event of suspected theft or fraud.
Coming soon